In order to ensure that the system is working, an organization must perform internal audits (first party audits) for compliance with a standard. It may also invite an independent certification body to verify that it conforms to the standard (third party audits), or invite its clients and suppliers to audit the system for themselves (second party audits).
Surveillance Audit 1 & 2
Expanding or reducing the scope of certifiation
Client may requests for change in certificate or reduction / expansion in scope to ICR Singapore. ICR Singapore shall review the request and decide for a special audit if the next audit is not due in near future or if the next audit cannot be proposed. ICR Singapore also determines if the changed scope is within our accreditation scope. Where expansion of scope is requested, the compliance to QMS for the respective activities and impact on other processes is verified.
ICR Singapore shall wherever applicable reduce the scope of certification if during the time of routine surveillance audits / re-approval or renewal audits it finds that the certified client has continually / seriously failed to meet the certification requirements for those parts of the scope of certification.
The suspension and withdrawal or cancellation can be initiated if the client does not allow the routine surveillance to be conducted at the required frequency. the rountie surveillance is carried out not more than 12 months from the last audit. In case the audit is not done within 12 months (13months in case of yearly surveillance), the certificate is suspended and a letter is sent to the client requesting him to agree for the audit. In case of a delay up to 3 months (15 months from the last audit), the audit time shall be extended by 50% of the rountine surveillance time (at least 1 day). Successful completion of the audit within 15 months shall not impact the certification. In case the audit is not done within 15 months, the certificate is cancelled and the client shall be considered as a fresh case for certification.
Withdrawal of certification will be invoked where, following suspension of certification, the client fails to respond to ICR Singapore communications within 14-days grace period or fails to implement corrective action within the appointed time period.
In extreme circumstances ICR Singapore may invoke the withdrawal of certification with immediate effect without recourse to initial certification suspension.
Restoring of certification
Where suspension has been invoked due to failure to conduct surveillance audit, the client shall give justification for failure and offer suitable date. An additional day shall be added to routine surveillance days. The date shall not be later than 15 months from last audit. Failure to offer for audit within 15 months shall result in withdrawal of certification.
When corrective action to resolve the probem(s) taken by the client has been verified, certification will be resumed. The period of certification will not be revised to cover the period of suspension.
The following are grounds for ICR Singapore to refuse granting certification to a client:
Appeals and Complaints Procedure
ICR Singapore recognizes that the client may have some reservations or may not agree with the conduct of auditor, audit findings, certification committee decision and/or overall interaction with ICR Singapore staff. Client is free to communicate the same to ICR Singapore and this is treated as an appeal from the client.
Complaints may be received from client, authority or other interested parties (complainant/s). Complaints can be against ICR Singapore or its certified client. Similarly, the complainant/s are free to communicate their complaints to ICR Singapore.
At ICR Singapore Certification Pte Ltd, the director ensures that all staff and contract auditors understand the importance of impartiality in conduct of its management system certification activities.
ICR Singapore Certification Pte Ltd ensures that all potential threats to impartiality are identified and eliminated.
ICR Singapore Certification Pte Ltd will therefore ensure that in its dealings with clients or potential clients, all employees or other personnel involved in certification activities are, and will remain, impartial.
To ensure that impartiality is both maintained and can be demonstrated, ICR Singapore Certification Pte Ltd has identified and assessed the risks of all relationships which may result in a conflict of interest or pose a threat to impartiality.
For any other infomation regarding certification, please drop us an email firstname.lastname@example.org / email@example.com or send us an enquiry under the "Contact Us" tab.