ISO 9001 is a system which provides certification by evaluating the adherence of an organization’s quality management system to the ISO 9001 standard. It may apply to all industrial sectors, such as construction, manufacturing and services, as well as public service sectors like school and local autonomy.
Adherence to the ISO 9001 standard indicates that a company has a strong commitment to quality without sacrificing efficiency, and a focus on effective operation towards optimum customer satisfaction. When your company is ISO 9001 certified, your business partners, clients and suppliers can be assured of your continued excellence, reliability and integrity.
Benefits of ISO9001
As global competition becomes ever fiercer in both the price and non-price arenas, greater emphasis is being placed on quality assurance of products and services, confidence and product liability. All organisations providing products and services under fierce competition are developing a quality management system that prioritizes customer satisfaction highly.
The quality management system defines all activities, related to the product or service, necessary to achieve consistent results for the client. Policies to assure quality are established, documented, implemented and maintained in order to promote continuous improvement. ISO 9001 certification is a tried-and-true method of introducing and solidifying the quality management system, and has a range of beneficial effects for the company.
Compared with other companies, ISO 9001 certified companies have advanced through:
- Increased customer satisfaction
- Improved quality and consistency of end products and services
- Increased employee motivation and satisfaction
- Increased savings and increased profit
- Reduced costs and product wastage
- Changes and problem solving management efficacy
- Gained customers’ confidence
- Structured and systematic business processes